Privacy policy

Updated at 20:32, 20 December 2019.

SECTION 1 - What do we do with your personal information?

When you buy something at our store, as part of the buying and selling process, we collect personal information that you provide to us, such as your name, address and email.

When you browse our store, we also automatically receive your computer's internet protocol (IP address) in order to obtain information that helps us to know more about your browser and operating system.

Email marketing (when applicable): With your permission, we can send you emails about our store, new products and other updates.

SECTION 2 - Consent

How does Bem&star Essencial get my consent?

When you provide us with your personal information to complete a transaction, check your credit card, place an order, arrange a delivery or refund a purchase, you agree to our collection and use of personal information only for those specific purposes.

If we ask for your personal information for a secondary reason, such as marketing, we will ask for your consent, or give you the opportunity to say no.

How can I withdraw my consent?

If after providing your data you decide that you do not want to share your information, you can withdraw your consent whenever you want and thus prevent us from contacting you to obtain or disclose information. For this purpose, you can in any communication by email, choose to stop receiving emails or you can contact us through customercare@bemestaressencial.com or by mail: Bem Estar Essencial, Rua Angra do Heroismo, 7 - 1 DTO Casal de Cambra, 2605-711 Sintra - Portugal.

SECTION 3 - Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - Shopify

Our store is hosted by Shopify Inc. Shopify provides us with an online e-commerce platform that allows us to sell our products and services.

Your data is stored through data storage Shopify, databases and the general Shopify app. They store data on a secure server protected by a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, Shopify stores your data credit card. They are encrypted using the Card Payment Industry Data Security Standard (PCI-DSS). Your purchase transaction data is only stored for the period necessary to complete your purchase transaction. After completing the purchase, your purchase transaction information is erased.

All direct payment gateways adhere to the standards defined by the PCI-DSS, which are managed by the PCI Security Standards Council. A joint effort by brands such as Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure use of credit card information by our store and its service providers.

For more details, read the Terms of Service or Shopify's Privacy Policy .

SECTION 5 - Third Party Services

In general, our suppliers will collect, use and disclose your information only to the extent necessary to enable them to perform the services they provide to us.

Nevertheless, certain service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them about purchase-related transactions.

For those suppliers, we recommend that you read their privacy policies so that you can understand how your personal information will be used by those suppliers.

Specifically, remember that certain suppliers may be located or have facilities located in jurisdictions other than yours or ours. Therefore, if you want to proceed with a transaction involving a service provider, your information may be subject to the legislation of the jurisdiction(s) where the service provider or its facilities are located.

For example, if you are in Canada and your transaction is processed by a payment gateway in the United States, your personal information used to complete the transaction may be subject to disclosure under United States law, including the Patriotic Act .

Once you leave our store's website or are redirected to a third-party application or website, you will no longer be governed by our Privacy Policy or our Terms of Service.

Your country's currency

When visiting our website, the customer accepts that third parties can process his IP address in order to determine its location and in turn understand which currency is in his country. Accordingly, the store will display the currency it uses in the country where it is located. You also agree to have that information saved in the form of a cookie (which is deleted at the end of your session) so that you can display the exchange values ​​without constantly changing according to the currency quote. So that the amount you will pay for the order becomes consistent throughout your experience in the store, and is not constantly changing every second.

Google Analytics

Bem Estar Essencial uses Google Analytics on its website to report anonymously on the use of the online store. If you want Google Analytics to stop tracking your use on the www.bemestaressencial.com website, please access the following link for that purpose: tools.google.com/dlpage/gaoptout/

Links

When you click on links in our store, they can direct you out of our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

SECTION 6 - Security

To protect your personal information, we take precautions and follow industry best practices to make sure it is not lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your personal information, credit card, they will be encrypted using "Secure Socket Layer" (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional measures accepted by industry standards.

Cookies

Here is a list of the cookies we use.
So you can choose whether you want to opt for cookies.

Google Analytics

_utma
_utmb
_utmc
_utmz

These cookies are used to collect information about users who visit a website. We use this information through Google Analytics to make reports and to help us improve the sites. These cookies collect information in an anonymous form, including the number of visits to the sites, the origin of the visitors and what pages they came from, etc.

Access the Google Privacy Policy

Shopify

_session_id
_shopify_visit
_shopify_uniq
cart
_secure_session_id
storefront_digest

_session_id, unique token, per session, Allows Shopify to store information about your session (referrer, landing page, etc.)

_shopify_visit, no data retained, Persistent for 30 minutes from the last visit, Used by internal statistics tracker from the website provider to record the number of visits.

_shopify_uniq, no data retained, expires at midnight (relative to the visitor) of the next day, Counts the number of visits from a store a single customer.
cart, single token, persistent for 2 weeks, Stores information about the items in your cart.

_secure_session_id, single token, per session

storefront_digest, single, undefined token, If the store has a password, it is used to determine whether the current visitor has access.

SECTION 7 - Age of consent

By using this site, you confirm that you are of legal age in your country, according to your legislation.

SECTION 8 - Changes to the Privacy Policy

We reserve the right to modify the privacy policy at any time. So please read it often. The changes and clarifications take effect immediately after being published on the website. If we make changes to the privacy policy, we will notify you of the update. This way, you will know what information we keep, how we use it, and under what circumstances, if applicable, we will use and / or disclose it.

If our store merges with another company, your information may be transferred to the new owners so that we can continue to sell lhe products to you.

Questions and Contact Information

If you would like to access, correct, change or delete any personal information we have about you, please contact us at customercare@bemestaressencial.com or by e-mail:

Bem Estar Essencial at Rua Angra do Heroísmo, 7 - 1 DTO
2605-711 Casal de Cambra
Sintra - Portugal