Terms of service

Updated at 12:47, 19 September 2020.


Company Name: Universo Natural, Lda
NIPC: 515753432

Head Offices
Rua Angra do Heroísmo, 7 - 1 DTO
2605-711 Casal de Cambra

This website is operated by Universo Natural, Lda. Throughout the site, the terms "we", "us" and "our" refer to Universo Natural, Lda. Universo Natural, Lda through our brand Bem&star Essencial provides this site, including all information, tools and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

When you visit our website and / or buy something on our website, you are using our "Services". Accordingly, you agree to the following terms and conditions ("Terms of Service", "Terms"), including the additional terms and conditions and policies mentioned in this document and / or available via hyperlink. The Terms of Service apply to all users of the site, including, without limitation, users who are browsers, suppliers, customers, tenants and / or content contributors.

Please read the Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, the user agrees to the Terms of Service. If you do not agree with all the terms and conditions of this agreement, then you will not be able to access the site or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store must also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or exchange any part of these Terms of Service when posting updates and / or changes on our website. It is your responsibility to check the changes made on this page periodically. Your continued use or access to the site after any changes are posted constitutes acceptance of such changes.

Our store is hosted on Shopify Inc. Shopify provides us with an online e-commerce platform that allows us to sell our products and services.

SECTION 1 - Online Store Terms

By agreeing to the Terms of Service, you confirm that you are of legal age in your region or province of residence and that you have given us your consent to allow any of your minor dependents to use this site.
You must not use our products for any illegal or unauthorized purpose. Nor can you, when using this Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).
You must not transmit any viruses or any code of a destructive nature.
Violating any of the Terms results in the immediate termination of your Services.

SECTION 2 - General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), can be transferred without encryption and can: (a) be transmitted over several networks; and (b) undergo changes to adapt and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted when transferring between networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, access to the Service, or any contact on the website through which the service is provided, without our express written permission.

The titles used in this agreement are included for convenience only and do not limit or affect the Terms.

SECTION 3 - Accuracy, Integrity and Updating of Information

We are not responsible for information made available on this website that is not accurate, complete or current. The material on the website is provided for informational purposes only and should not be used as the sole basis for making decisions without consulting sources of primary information, more accurate, more complete or more current. Any use of the material on the website is at your own risk.

The website may contain certain historical information. Historical information may not be current and is provided for your reference only. We reserve the right to modify the content of the website at any time, but we are under no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.

SECTION 3.1 - Universo Natural, Lda does not provide medical advice

The information provided by Universo Natural, Lda is not intended to be a substitute for, nor does it replace, professional medical advice, diagnosis or treatment. Do not neglect, avoid or delay obtaining advice from a qualified healthcare professional due to something you may have read on the website. The information from Universo Natural, Lda does not constitute clinical practice or provision of medical care.


SECTION 4 - Modifications to the Service and Prices

The prices of our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We are not responsible for you or any third party, for any modification, price change, suspension or discontinuation of the Service.

SECTION 4.1 - Extraordinary costs associated with your order

In the event that your order is held by your country's customs, if you are not present and need to reschedule a delivery and any other situations that result in an increase in the amount you paid for your order, Universo Natural, Lda is not responsible for the payment of any costs of collection, processing, rescheduling or resulting.

SECTION 5 - Products or Services (if applicable)

Certain products or services may have limited quantities and are only subject to return or exchange, in accordance with our Refund Policy.

We have made every effort to present the form more precise the colors and images of our products that appear in the store. We cannot guarantee that the display of any color on your computer monitor will be accurate.

We reserve the right, but are not obligated, to limit sales of our products or Services to any person, geographic region or jurisdiction. We can exercise this right as appropriate. We reserve the right to limit the quantities of any products or services we offer. All product descriptions or product prices are subject to change at any time without notice, in our sole discretion. We reserve the right to discontinue any product at any time. Any offer made by any product or service on this site is void where prohibited by law.

We do not guarantee that the quality of any products, services, information or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any request you make to us. We may, at our own discretion, limit or cancel the number of products per person, per household or per order. Such restrictions may include orders placed on the same customer account, on the same credit card, and / or orders that use the same invoice and / or shipping address. If we make changes or cancel an order, we can notify you by email and / or billing address / phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by merchants, resellers or distributors.

You agree to provide your complete account and purchase information for all purchases made at our store. You agree to promptly update your account and other information, including your email, credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.

For more details, please read our Refund Policy.

SECTION 7 - Optional Tools

We can give you access to third-party tools that we do not monitor and have no control over.

You acknowledge and agree that we provide access to such tools "as is" and "subject to availability ”Without any guarantees, representations or conditions of any kind and without any endorsement. We are not responsible in any way for your use of optional third party tools.

Any use of optional tools offered through the site is entirely at your own risk and your responsibility to familiarize yourself with and approve the Terms of Service of tools that are provided by third-party vendor (s).

We may, in the future, also offer new services and / or features through the website (including the launch of new tools and features). Such new features and / or services must also be subject to these Terms of Service.

SECTION 8 - Third Party Links

Certain products, content and services available through our Service may include materials from third parties.

Third party links on the website may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy. We do not guarantee and have no obligation or liability for any third party materials or websites, or for any other third party materials, products or services.

We are not responsible for any damages or losses related to the purchase or use of goods, services, features, content, or any other transactions made in connection with any third party sites. Please read the third party's policies and practices carefully and make sure you understand them before making any transactions. Complaints, complaints, concerns or questions regarding third party products should be directed to the third party.

SECTION 9 - User Comments, Feedback, Etc.

If, at our request, you send us certain specific items (for example, participation in a contest), or without our request, send creative ideas, suggestions, proposals, plans, or other materials, either online, by e- mail, by mail, or otherwise (collectively called 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use any comments you forward to us. We are not responsible for: (1) keeping any comments confidential; (2) indemnify for any comments; or (3) respond to any comments.

We may, if necessary, expose, make public, publish and distribute communication that has been exchanged between us and the user with regard to clarifying a dispute situation, service complaint, bad evaluations on social media platforms, etc.

We can, but are under no obligation, to monitor, edit or remove content that we determine in our sole discretion to be against the law, offensive, threatening, libelous, defamatory, pornographic, obscene or objectionable or that violates property third party intellectual property or these Terms of Service.

You agree that your comments will not violate any third party rights, including copyrights, trademarks, privacy, personality or other personal or proprietary rights. You agree that your comments will not contain defamatory, illegal, abusive or obscene material. You agree that your comments will not contain any computer viruses or other malware that could affect the operation of the Service or any related website. You may not use a fake email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the source of any comments. The user is solely responsible for any comments he makes and for their accuracy. We assume no responsibility or liability for any comments posted by you or any third party.

SECTION 10 - Personal Information

The sending of your personal information through the store is governed by our Privacy Policy . See our Privacy Policy .

SECTION 11 - Errors, Inaccuracies and Omissions

Occasionally, there may be information on our website or on the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping rates or shipping times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Service is inaccurate, at any time and without prior notice (even after you have submitted your order order).

We do not assume any obligation to update, change or clarify information on the Service or on any related website, including, without limitation, price information, except as required by law. No specific update or update date on the Service or any related website should be used to indicate that all information on the Service or on any related website has been modified or updated.

SECTION 12 - Prohibited Uses

In addition to other prohibitions, as set out in the Terms of Service, the user is prohibited from using the website or the content for: (a) unlawful purposes; (b) requesting other people to perform or participate in any unlawful acts; (c) violate any international or state regulations, rules, laws or local regulations; (d) infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, damage, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, nationality or disability; (f) presenting false or misleading information; (g) upload or transmit viruses or any other type of malicious code that will or may be used to affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) collect or track other people's personal information; (i) to send spam, phishing, pharm, pretext, spider, crawl, or scrape; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or justify that your use of our Service will be timely, safe, without errors or interruptions.

We do not guarantee that the results that may be obtained by using the Service will be accurate or reliable.

You agree that from time to time, we may remove the service for indefinite periods of time or cancel at any time, without prior notice.

You agree that your use or inability to use the service is at your own risk.

Under no circumstances will Universo Natural, Lda, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors will be responsible for any direct, indirect, incidental, punitive, special or consequential loss, loss, claim or damage of any kind, including, without limitation, lost profits, loss revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based on contract, wrongful act (including negligence), strict liability or otherwise, arising out of your use o any of the services or any products purchased using the service, or for any other claims related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind as a result of using the service or any content (or product) published, transmitted or otherwise available through the service, even if alerted to such a possibility. As some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions, our liability will be limited to the maximum extent permitted by law.

SECTION 14 - Indemnity

You agree to indemnify, defend and exempt Universo Natural, Lda and our subsidiaries, affiliates, partners, employees, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including attorneys' fees, by any third party for breach of these Terms of Service or the documents they incorporate by reference, or breach of any law or the rights of a third party.

SECTION 15 - Independence

In the event that any provision of these Terms of Service is deemed illegal, void or ineffective, such provision must, however, apply to the maximum extent permitted by applicable law, and the unenforceable portion will be considered separate from these Terms of Service. Such determination does not affect the validity and applicability of any other remaining provisions.

SECTION 16 - Termination

The obligations and responsibilities of the parties incurred prior to the termination date must continue after termination of this agreement for all purposes.

These Terms of Service are in effect, unless terminated by you or by we. You can terminate these Terms of Service at any time by notifying us that you no longer wish to use our services.

If in our sole discretion the user does not comply with any term or provision of these Terms of Service, we will also we may terminate this agreement at any time without notice and the user will be responsible for all amounts due up to the date of termination; we may also deny you access to our Services (or any part of them).

SECTION 17 - Entire Agreement

If we do not exercise or enforce any right or provision of these Terms of Service, this will not constitute a waiver of such right or provision.

These Terms of Service and any operational policies or standards written by us on this site or with regard to service, they constitute the entire agreement between us. These terms govern your use of the Service, replacing any prior or contemporary agreements, communications and proposals, whether verbal or written, between you and us (including, but not limited to, any previous versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service should not be interpreted against the party who drafted them.

SECTION 18 - Governing Law

These Terms of Service and any separate agreements in which we provide you with the Services must be governed and interpreted in accordance with the laws of Portugal.

SECTION 19 - Changes to the Terms of Service

You can review the most current version of the Terms of Service at any time on this same page.

We reserve the right, at our discretion, to update, modify or replace any part of these Terms of Service when posting updates and changes on our website. It is your responsibility to check our website periodically. Your continued use of or access to our website or the Service after posting any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - Contact Information

Questions about the Terms of Service should be sent to us at customercare@bemestaressencial.com.

SECTION 21 - Conflict Resolution

(Law No. 144/2015, of 8 September)

Our Customers are informed that this company is available for any clarification or resolution of any problem related to the services provided and / or the goods provided.

Please be advised that, as consumers, in the event of a dispute regarding contractual obligations resulting from purchase and sale contracts or the provision of services, you can appeal our decision in accordance with the law. To do this, go to Entidade de Resolução Alternativa de Litígios de Consumo (RAL) with headquarters in:

Rua de Santa Marta, 43-E, 1ºC
1150-293 Lisboa - Portugal

Telefone: (+351) 213 177 660

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